Customer Reviews

Paulson’s Floor Coverings

Rating: 5

We worked with Nelson on our project and he was fantastic. His service could not have been better. The installers are amazing, they moved all the furniture with ease. I would most definitely recommend Paulsons to my friends anytime.

Judie S.
8/16/16

Paulson’s Floor Coverings

Rating: 5

Great experience! The process was quick and easy! Will definitely use Paulson's in the future

Joel C.
Gresham, OR
4/21/14

Paulson's Floor Coverings

Rating: 5

I had a totally positive and successful experience working with Paulson's to choose new carpet and have it installed. Guy, the front desk, Justin & Lance were all very professional and helpful. I highly recommend Paulson's services!!

Jane L.
Realtor
9/8/15

Paulson’s Floor Coverings

Rating: 5

I am a Realtor who has sent many clients and friends to Dave Shelton in your Tigard store, over the past several years. All my clients and friends have been very happy, satisfied customers. . . especially in working with Dave. In addition, I have used Paulson's for 5 of my own homes and/or investment properties. I can not say enough good things about working with Dave Shelton! He is prompt, honest, always does what he says he will do. I challenge anyone to match his thorough follow up with his customers. Thank you for having such an outstanding employee and great products!

Jane P.
Tigard, OR
3/20/14

Paulson’s Floor Coverings

Rating: 4

This is actually the 2nd time I have purchased carpet from Paulson's. My good experience the first time led me to go straight back to Paulson's when I needed more carpeting. I really didn't shop anywhere else. I have been very happy with the service and product each time. A few great things happened this time that showcased Paulson's commitment to service. First off rather than not disclose a manufacturing error in the carpet, I sincerely appreciated that the installers noticed it during the install and then reported it back to office immediately. Much respect earned right there. Second, the office staff were very prompt in dealing with the warranty with Karastan and getting my carpet replaced. I can't tell you how happy I was to know they were dealing with it rather than it be my responsibility. They kept me informed as to the process and what was happening. Third, the installer that came out last worked with me to correct a builder's flaw in the flooring around my laundry room door to make sure the carpeting in this area looked just as great as everywhere else. I appreciated how he went a little beyond the call's requirement. So while maybe not everything was flawless, ultimately everything turned out perfectly. As usual I had a very positive experience with Paulson's.

Kim L.
Portland, OR
1/29/14

Paulson’s Floor Coverings

Rating: 5

Karla was amazing. Tenacious in finding what I needed. What set Paulson's apart was Karla. She called back and she stayed focused on us and what we wanted. She was helpful from the first moment to the last. She made it all possible and we have a couple more jobs lined up. Just saving up $$ for them. You are the best!

Connie P.
Vancouver, WA
1/27/2013

Paulson’s Floor Coverings

Rating: 5

Brian Streeter was professional and very knowledgeable. He came the same day I requested an estimate. From my first contact to installation follow up, i couldnt have been more pleased with the customer service and end results. Everything went smoothly and on time. Pleasure to do business with Paulsons.

Barb S.
Portland, OR
1/05/14

Paulson’s Floor Coverings

Rating: 5

Had to find flooring to match up with 10 yr. old Wilsonart flooring. Dave cut down my time by showing me only the products that could possible match.

Alex had the old carpet out so fast and everything was cleaned up before leaving. Even with bad weather, got the job done beautifully and efficiently.

Pat C.
Tualatin
1/2/2013

Paulson’s Floor Coverings

Rating: 5

Every flooring company can have the same quality products. What set you apart for me...was the service (along with great quality products). With great service, I'll keep coming back.

Melinda G.
Beaverton, OR 10/15/2013

Paulson’s Floor Coverings

Rating: 5

Pay Guy more and keep him. If I could, I would steal him away for a customer service or sales role where his conscientiousness, kindness, empathy and communication skills would be valued. He really did impress us and we have very high demands and expectations . I am so impressed and he truly made us feel that Paulson's is the only solution for consumers wanting TRUE customer service.

Kerry S.
Beaverton, OR 10/17/2013

Paulson’s Floor Coverings

Rating: 5

Paulson's has high quality products and I was pleased with the installation of my flooring and how it looked after being installed.

Carol M.
Vancouver, WA 10/17/2013

Paulson’s Floor Coverings

Rating: 5

Dan did a great job understanding my requirements and making effective suggestions. Great Experience. Thank you.

Michael R.
Portland, OR 10/17/2013

Paulson’s Floor Coverings

Rating: 5

Very pleasant and knowledgeable; prompt to return calls.

Linda D.
Beaverton, OR 11/16/2013

Paulson’s Floor Coverings

Rating: 5

Dave did such a wonderful job helping me select a carpet that was of high quality but still within our budget. I was blown away by the selection as well as the knowledge of the staff. The installation was flawless and done in a very timely fashion.

Sarah F.
Forest Grove, OR 12/06/2013

Paulson’s Floor Coverings

Rating: 5

October 14, 2013

Good Morning Brian,

Alicia and I are finally getting boxes unpacked and settling into our new home.

We want to thank you and the team at Paulson's for helping us make this transition in an incredibly timely manner.
We love the new floors and they have made a dramatic impact on our new home and it's comfort.
The crews and individuals that installed the flooring and the background support people that helped get schedules dialed in have our respect and profound thanks for their efforts and the quality of their work.
The entire process of completely removing the old floors and installing new came off without a hitch. It certainly leaves us with the feeling that we picked the right business for this job. We heartily endorse Paulson's Floor Coverings for the quality of the materials available and the high level of installation proficiency. 
Everyone involved in this job was friendly, approachable and left a hugely positive impression.
We will speak fondly of this experience with our friends and neighbors.
Thank you all for a job well done!

Sincerely,
Patrick & Alicia
Woodburn, OR

Paulson’s Floor Coverings

Rating: 5

Reviewed by: Carol B.
Date: 12/21/12

Hardwood, carpet, tile and slab.
Samir was totally responsive & trust worthy.It was a pleasure to work with him. I am very happy with the products that are installed in my remodeled home.



Paulson’s Floor Coverings

Rating: 5

Reviewed by: Adrienne K.
Date: 12/10/12

Wool Carpet purchase, installation, then remediation after a water leak.
We can't thank you enough for your fabulous service and caring! Not only was your work impeccable and your staff professional, you all went above and beyond to help us. Thank you so much to Brian and the entire staff at Paulson's!



Paulson’s Floor Coverings

Rating: 5

Reviewed by: Shellie B.
Date: 8/13/12

Hardwood Installation
Samir was very professional, great communication. Always responded to questions or concers promptly. A+ for Samir



Paulson’s Floor Coverings

Rating: 5

Reviewed by: Sanae O.
Date: 5/1/12

Vinyl installation
Samir originally helped by friend with her carpet selection, and I was so impressed with Samir's professional knowledge and advise with a friendly manner. So, I decided to let him help me with my kitchen flooring and we were so happy with our new floor.



Paulson’s Floor Coverings

Rating: 5

Reviewed by: Bruce J.
Date: 5/1/12

Carpet and tile installation
We extend the highest praise to Samir S. Dean, Gilbert Neves, and Patrick Rivera. They made a great team and were a delight to work with.



Paulson’s Floor Coverings

Rating: 5

Reviewed by: Kathleen P.
Date: 7/20/11

Wonderful, wonderful experience! Especially Carol!! Don was great too. The installers did an expert job fast. I'd highly recommend them to anyone at any time and I will always use them in the future for all my flooring or tiling/countertop needs.



Paulson's Floor Coverings

Reviewed by Shari K.
Date: 5/9/11

We recently had our wall-to-wall carpeting replaced with Karastan from your showroom. The salesman was very patient and attentive to our preferences while making our selection. The order was expedited quickly and installed within our timeframe. The installers were courteous, careful, and worked tenaciously and expertly, leaving our home looking even better than it did when they walked in! We are very happy with the whole experience. Thank you, Paulson's!



Paulson's Floor Coverings

Reviewed by Ann M.
Date: 10/18/10

I wanted to share with you my positive experience with your company. First of all I went into the store in Tigard. I had purchased flooring with Guy Miller in the past and wanted to come back as a repeat customer. As usual, Guy was very attentive, professional, had vast knowledge of many of the different carpets, and took time to explain it all to me. I left the store with several samples, received a follow up call from Guy to see if I needed any more. I was happy with the ones I had taken and was able to have him come over and do the measuring. A couple of weeks later.......and here I am happy as a clam with my new carpet all installed by the nicest men. They were perfection in installing my carpet on the stairs which have 28 spindles.

So, In closing I want to thank you for another wonderful Paulson's experience.

Respectfully,
Ann M.



Paulson's Floor Coverings

Reviewed by Pam M.
Date: 12/11/09

Recently my brother and I had an occasion to need to find some tile in a hurry. In addition to the tile, we needed expertise in selecting the tile and other materials required for the job.

We had the pleasurable experience of working with a salesman at your Beaverton store. He provided exemplary service; happily, efficiently, and with a continued smile. In addition to the great service, he worked with our schedule. He even offered to pick up and deliver the materials needed to our parents’ home. Since the warehouse was very close to their residence he arranged for us to be able to pick it up instead saving us a great deal of time.

This is the kind of customer service that is too frequently lacking. Because of him, we will go out of our way to check with Paulson’s for any other floor covering or countertop needs. He provided SUPERIOR service!

Sincerely,
Pam M.



Paulson's Floor Coverings

Reviewed by Janet C.
Date: 11/10/09

I feel compelled to write this letter to commend your Tigard store Manager, David Shelton. I recently had Paulson’s replace my downstairs carpeting with laminate flooring and my master bathroom floor replaced, and the experience working with Dave was excellent. Dave was a pleasure to work with. He gave me lots of time on my initial visit with helping me choose the flooring that would work best for me. He allowed me to take home numerous samples to view in my home. He gave me excellent suggestions and advice about the products that I chose. Once I had my flooring installed I found the service I was given to be top rate. My calls to Dave were always answered promptly and courteously. When I had a problem or concern he addressed it immediately and responded quickly.

I would high recommend Paulson’s as the place to go if you are considering carpeting or replacing flooring in your home. You may be able to find better prices on line or at discount houses, but I firmly believe you get what you pay for. Having a reputable company that will stand behind their product and work with you until you are satisfied is priceless.

Thank you Paulson’s, and Dave, I will surely use your company for any additional projects I have in my home.

Sincerely,
Janet C.



Paulson's Floor Coverings

Reviewed by Connie O.
Date: 7/3/09

I just finished self-installing a Cryntel Villa Stone tile floor in my kitchen (with help from friends). I want the corporate office to know how incredibly helpful, professional, friendly, and knowledgeable your representative at the Beaverton Store has been throughout this project. He worked very hard to get me the information and materials I needed to do this work myself, and provided encouragement and information every step of the way.

If it had not been for him, I would have gone elsewhere for flooring needs. Now he's set me up to put ceramic tile in my bathroom. I will come back to Paulson's when I'm ready to have the rest of the flooring done. He's been fantastic! Thank you.



Paulson's Floor Coverings

Reviewed by Patti C.
Date: 11/5/08

We are so pleased with the quality of the installation of our new carpet. The installer and his assistant worked very efficiently together. I was gone when the job was completed and they took it upon themselves to move the heavy pieces back in place without being asked. Please pass along our thanks for a job well done!



Paulson's Floor Coverings

Reviewed by Kirk E.
Date: 11/14/08

We recently had our kitchen counters (granite slab) and backsplash (tile) replaced. We worked with the Beaverton store. Everyone involved in the project from sales to project management, to tile and granite work, to demo and appliance removal and reinstallation could not have been more professional. The team did what they said they would do, when they said they would do it, and with a very high level of professionalism and concern for customer satisfaction. We would definitely recommend the entire team to anyone considering purchasing from Paulson's and will look forward to re-engaging the team when we are ready to do additional work on our home! Please thank the team for doing such a great job and let us know if you ever need references for your potential customers.



Paulson's Floor Coverings

Reviewed by Grayce B.
Date: 11/25/08

I would like to enter a compliment to your installer; he did an excellent job installing our beautiful Karastan carpet throughout our home at in Beaverton. We are very pleased with the results and couldn't have asked for a better carpet installer. Thank you for your excellent service.



Paulson's Floor Coverings

Reviewed by Susan M.

I bought carpet in your shop last summer, Your representative helped me decide what to get, and I'm so grateful. The cats keep chucking up on it and it keeps cleaning up so easily! I think of him every time, since he assured me about it. I'm sorry it's taken so long to communicate. Thanks!



 
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Paulson's Tigard Location
10855 SW Cascade Ave.
Tigard, OR 97223
(503) 620-7080
Hours:
9-6 M-F
10-4 Sat
Paulson's Portland Location
1136 S.E. Grand Ave.
Portland, OR 97214
(503) 235-8711
Hours:
9-6 M-F
10-4 Sat
Paulson's Beaverton Location
13545 NW Science Park Drive
Portland, OR 97229
(503) 350-2367
Hours:
9-6 M-F
10-4 Sat
Paulson's Vancouver Location
7615 E. Mill Plain Blvd.
Vancouver, WA 98664
(360) 852-8537
Hours:
9-6 M-F
10-4 Sat


Flooring Store: Portland, Tigard, Beaverton OR, Vancouver WA, Clackamas
Carpet | Hardwood Floors | Laminate Flooring | Ceramic Tile | Luxury Vinyl Tile| Stone

Clackamas, Washington, Multnomah, Clark County, Gladstone, Gresham, Happy Valley, Hillsboro, Johnson City, King City, Lake Oswego, Maywood Park, Milwaukie, Oregon City, River Grove, Sherwood, Troutdale, Tualatin, West Linn, Wilsonville, Wood Village, Cornelius, Damascus, Durham, Fairview, Forest Grove, Camas, Battle Ground, Washougal, Woodland , Ridgefield, La Center, Yacolt